Solution:
Cable providers that assign dynamic IP addresses want to identify connected computers in some fashion, to prevent extra computers from being connected to their networks and depleting their pool of available IP addresses. MediaOne does this by registering the MAC (Media Access Control) address
(aka "hardware address") of the computer's ethernet interface. In order to allow our
XRouter Pro to work, MediaOne will need to switch service from the MAC address of the computer's ethernet card to the MAC address of the
XRouter Pro. The XRouter Pro's public MAC address can be found on its One Page Setup, printed just to the right of "Public IP Address". It will be a series of numbers in the format of
00-A0-4B-XX-XX-XX. Please note that this step requires a telephone call from the end-user to
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